Frequently asked questions

How do I create an account?

You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email Id & Password to register for an account.

What age group are these courses suitable for?

Suitability depends more on your child’s current skill level and learning needs than only on age. Please check the course description to understand whether a particular course is appropriate for your child.

How often should my child use the course?

Short, regular learning sessions are usually more useful than trying to complete many lessons at once. Follow your child’s comfort and pace, and allow enough time for practice and repetition.

Will these courses replace my child’s therapy or professional support?

No. These courses are learning resources and are not a replacement for therapy, medical advice, diagnosis, or individualized professional intervention when your child requires it.

How to take a Course?

After you have purchased the Course, it would be added to your dashboard. Click on the Course image to start the course.

I have issues with Login, what should I do?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password.
If the issue still persists, drop an email to support@sainyam4autism.com with the issue details.

I am unable to access the Course, what should I do?

Please check whether you are using the same email, which was used for purchasing/using the access code. Check for the course in your My Course section. If the course is still not available, please drop an email to support@sainyam4autism.com or whatsapp us at +91 9310210548

How to report an issue on the app?

For any other issues, please drop an email to support@sainyam4autism.com with the complete issue details.